Updated 5th January 2024
This Privacy Policy governs the manner in which Ravenwood Services collects, uses, maintains and discloses information collected from users (each, a “User”) of the ravenwoodservices.co.uk website (“Site”). This privacy policy applies to the Site and all products and services offered by ravenwoodservices.co.uk.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.
Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Ravenwood Services may collect and use Users personal information for the following purposes:
– To improve customer service Information you provide helps us respond to your customer service requests and support needs more efficiently. – To personalize user experience We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. – To improve our Site We may use feedback you provide to improve our products and services. – To process payments We may use the information Users provide about themselves when placing an order only to provide service to that order.
– To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We provide an online credit broking service and can help you to search for certain products and services provided by our panel of lenders, management services and credit brokers (“Our Partners”). We do not charge you a fee for using the Ravenwood service, but we do receive commission from Our Partners if they are able to provide you with the particular product or service you were looking for.
Whether or not Our Partners are able to provide you with the product or service you are looking for, is their responsibility and will depend on factors such as their assessment of your eligibility and credit worthiness by taking into account your credit history.
You are protected under the Consumer Credit Act 1974 (as amended) (“CCA”) and our partners conform to the relavant financial and privacy laws.
Option to discontinue direct communications
Our marketing emails contain an opt-out. Otherwise, you can ask us to stop sending you marketing material at any time by putting “unsubscribe” in the subject line and emailing us at unsubscribe@ravenwoodservices.co.uk
To exercise your right to ‘opt out’ please email us at: unsubscribe@ravenwoodservices.co.uk
Changes to this privacy policy
Ravenwood Services has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us:
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: rws@ravenwoodservices.co.uk